EMOTIONAL INTELLIGENCE

Intelligence measures an agent’s ability to achieve goals in a a wide range of environment.

They are different forms of intelligence namely:

• Intelligence Quotient (IQ): This is the ability to relate multiple events. Also, store and retrieve information. This involves skills such as analytical skills, logical reasoning et.c

• Social Intelligence: This is the ability to tune into people’s emotions and read subtle behavioral cues.

• Cultural Intelligence: This is the ability to work effectively across cultures. It was sprung out of globalization.

• Emotional Intelligence: This is the ability to perceive, analyze and regulate one’s emotions and that of others in order to choose the most effective response in each situation.

The differences between intelligence quotient and emotional intelligence are:

• Intelligence quotient is fixed at a certain age but emotional intelligence is flexible and responsive to changes.
• Intelligence quotient is tangible and technical but emotional intelligence is intangible and psychological.
• Intelligence quotient is what we learn while emotional intelligence involves the application of what we learnt.
• Intelligence quotient accounts for only 20% of life success therefore more of emotional intelligence is required to succeed.

The aim of mastering emotional intelligence is to promote emotional and intellectual stability and growth. It helps you to identify your emotions and do something about it.

There are different skills of Emotional Intelligence namely:

• Personal Competency: This includes the skills of self awareness and self management.

• Social Competency: This includes the skills of social awareness and relationship management.

Self awareness is the foundation of emotional intelligence. It is the ability to perceive your emotions in the moment and understand your reactions to different situations.

Self management is the ability to use your awareness of emotions to stay flexible and correct your behavior under various circumstances.

Social awareness is the ability to comprehend emotional cues from others and immediately understand what is going on with them. This is the ability to read a room.

Relationship management is the ability to use self and social awareness to manage interaction with other people.

The importance of emotional intelligence includes:

• Emotional intelligence is necessary for a team’s success. A team might have the most qualified people, access to resources and a clear vision but it will not thrive if the team lead and its members lack emotional intelligence.

Performance = Ability + Resources + Motivation

Emotional intelligence → Work climate → Productivity
Above is the relationship between emotional intelligence and productivity.

• Emotional intelligence is the strongest driver of leadership and personal excellence.
• Modern organization involves a lot of interdependence. Hence emotional competency is required to operate optimally.
• Emotional intelligence facilitates career growth from managerial role to leadership roles.
• Emotional intelligence sharpens networking and people relationship skills.
• Emotional intelligence helps leaders to be authentic communicators and inspirers.

Some of the qualities of employees with high emotional intelligence includes:

• Admitting and learning from mistakes
• Controlling emotions and conducting thoughtful discussion even in difficult situations.
• Participating in active listening.
• Taking criticism well.
• Staying cool under pressure.
• Communicating assertively.

We are all emotional beings therefore we need emotional intelligence to manage our emotions so that it doesn’t become dysfunctional.

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