4. Active and Reflective Listening
This is majorly about the listener showing that he is listening to you while reflective listening is about the listener reflecting back on what has been said.
b. Your understanding of the concepts and how they apply to SPECIFIC (examples) “workplace” and “social” scenarios
This concept basically helps you gain more information, improve your understanding of other points of view, and work cooperatively with superiors, subordinates, and peers. Makes you look and sound interested in the speaker. Also, helps you adopt the speakers’ point of view. You are able to understand what the speaker is saying and get clarity when you don’t understand.
Workplace scenario: When you have been given an instruction by your supervisor to execute a task in a particular way but you didn’t adhere to the instruction given.
When resolving conflicts
c. Provide at least one example of a workplace scenario depicting the ABSENCE of the concept
In the above scenario where you did otherwise, there’s a high chance that you failed the task.
Also, giving a biased judgment when resolving conflicts.
d. Provide at least one example of a workplace scenario depicting the PRESENCE of the concept
Following the scenario in 4b, if you listened carefully and sort clarity where you missed out then you would execute the task given successfully.
Also, in 4b, when you are able to resolve conflict with an open mind and everyone is happy and returns to their duties.
5. Emotional Intelligence
Emotional Intelligence is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you.
b. Your understanding of the concepts and how they apply to SPECIFIC (examples) “workplace” and “social” scenarios
This concept involves interacting well with the 5 elements of Emotional Intelligence at every point in time. The ability to be self-aware of your strength and weaknesses, been able to regulate them by managing “especially” the negative ones, been motivated by finding the positives in a situation. The act of putting yourself in someone else’s shoes and see a situation from their perspectives is to be empathic and lastly, having a strong social skill to manage people.
Workplace scenario:
- Ideally the Human Resource Management office should be Emotionally Intelligent because they deal and interact with the staff on a day-to-day activity.
- As a team leader or holding any high position in the organization, you are also expected to be Emotionally Intelligent in dealing with your team members or subordinates.
- As a junior employee, you must also be Emotionally Intelligent in carrying out your duties.
c. Provide at least one example of a workplace scenario depicting the ABSENCE of the concept
As a subordinate when given several tasks to deliver in a short timeframe without proper communication by your Team Leader or Supervisor.
d. Provide at least one example of a workplace scenario depicting the PRESENCE of the concept
As a Team Leader or Supervisor, when delegating and you are able to communicate the tasks well to your subordinate without any conflict.
In conclusion, following the identified strategies and making sure to apply them in our day-to-day activities will help us perfect our communication skills.
